Waste collection services, can occur anytime between 5:30am and 6:00pm on your scheduled service day.
If your waste collection service has been missed you can report this by completing the online form below.
We will endeavour to service all requests received before 3:30pm on the same day. Requests received after this time will be completed on the next business day.
Please note that these requests are serviced on weekdays only.
Indicates response required
To help us locate your booked collection, please provide more details such as the name of the lane or street where it will be left. For example, next to the roller door in front of 1 Sydney Street, Sydney.
Privacy & Personal Information Protection Notice
Purpose of Collection: For investigation of issues reported by user
Intended recipients: Officers of the Council of the City of Sydney
Supply: While the supply of information is voluntary, insufficient information may result in your request not being processed
Access/Correction: Council officers or Government Information (Public Access) Act Requests
Storage: Council's Records Management Systems and Archives