Book a collection

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Every Wednesday we provide a free collection service of bulky and/or metal household items.

Find out more about what we can and cannot collect and how to prepare items for collection..

For items we cannot collect, we provide e-waste and chemical drop-offs.

If you live in an apartment building and have an onsite building manager, please refer your request for collection to your building manager.


We pick up

  • Mattresses of any size and condition
  • Mattresses of any type such as foam, latex and futon
  • Bed base ensembles

We don’t pick up

  • Bed frames and slats (wooden or metal)
  • Bed heads

Bulky Household Items

We pick up

  • Appliances – vacuum cleaners, blenders, food processors, irons, kettles, toasters
  • Televisions, computers, stereos, printers, gaming consoles, VCRs, PVRs, disc players
  • Rugs, mats (small), carpet (1m lengths)
  • Garden waste, bundled and tied green waste
  • Pots, pans
  • Furniture – tables, chairs, sofas/lounges, wardrobes, bookshelves

We don’t pick up

  • Bags of rubbish (food scraps etc.)
  • Building waste and materials e.g. bricks, rubble, dirt, piping, roofing panels, doors, plaster board, gyprock, tiles, girders
  • Paints or chemicals
  • Motor oil or cooking oil
  • Car parts, car batteries
  • Carpet, carpet off-cuts, floor tiles
  • Timber, fencing or wooden pallets
  • Hazardous materials e.g. flammable liquids, oil, poisons
  • Fluorescent lights
  • Tree stumps or branches thicker than 10cm

Metal Household Items

We pick up

  • All metal BBQs (BBQs attached to a wooden frame must be taken apart and the frame booked as a bulky household item)
  • Heaters, hot water systems
  • Washing machines, dryers, dishwashers, ovens
  • Refrigerators – doors must be removed
  • Metal shelving, filing cabinets
  • Lawnmowers – must be empty of fuel and oil
  • Gym equipment e.g. bicycles, exercise bikes, treadmills, weight benches, trampolines
  • Metal tables, steel ladders
  • Ironing Boards

We don’t pick up

  • Car parts, car batteries
  • Gas bottles
  • Other solid metal items
  • Building materials e.g. roofing panels, metal doors/frames, girders
  • Hazardous materials e.g. flammable liquids, oils, poisons
  • Keep your collection to 1 cubic metre per booking, or 4 cubic metres for apartments.
  • Make sure all items (except metal goods) are less than 1.5m long and 100kg.